This Privacy Policy tells you what you can expect us to do with your personal information.
Jess Creates Events (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy lays out our online privacy practices, the type of information that we may collect and store, why we collect this information, how the information is used, with whom the information may be shared, and who to contact with questions or concerns.
Contact details
If you have any questions regarding this Privacy Policy, please contact us via email under jess ( @ ) jesscreates.events.
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Photographs or video recordings
- Records of meetings and decisions
- Information relating to compliments or complaints
- Details of guests of your wedding or event which you share with us, including names, addresses and dietary requirements if applicable
- Other information relevant to customer enquiries
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
- Recorded images, such as photos or videos
- Records of consent, where appropriate
- Preferred pronouns, where appropriate
Lawful bases
Our lawful bases for collecting or using personal information to provide services, goods, service updates, or marketing purposes are:
- Consent
- Contract
Where we get personal information from
- Clients submit information directly to us via email, our website, contact form or in another way, either in written form or verbally.
- We may collect information automatically when you visit our website.
- We may collect information from third-parties if applicable.
How we use the collected information
We use the information we collect for different purposes and in a variety of ways. We use the information for everyday business and to adhere to our contractual obligations with our clients, including, but not limited to:
- For our own internal records
- To improve products and services
- To reply to customer enquiries
- To offer or provide clients with services
How long we keep information
We retain information for a) as long as necessary in order to provide the products and services we have been contracted for, as well as b) as long as we may be legally required. This means that different information will be retained for longer than other information.
Links
If you follow a link from our website, an email or a document provided by us to a third-party website or app, please be aware that these may collect information from you and have their own privacy policies. Providing a link to a third-party website or app does not imply that we endorse, accept responsibility or liability for their collection or policies or have any affiliation with the links or third-parties.
Who we share information with
We share information with data processors Google, AOL, MailerLite, and OneDrive in order for them to provide us with data processing facilities, emailing facilities and hold data for us.
If contractually or legally required, we may share information with insurance companies and government entities.
Sharing information outside the UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Your data protection rights
In accordance with European Union and UK data protection law, you have the following rights in respect of your personal information:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Questions or Concerns
If you have any concerns about our use of your personal data after you have contacted us, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you have the right to complain to the Information Commissioner’s Office in the UK.
Changes to this Policy
In case that we decide to change or amend our Privacy Policy, we will post the changes here.
Last updated
July 2025
Jess Creates Events 